Shop Terms & Conditions

‘We’, Greene King Brewing and Retailing Limited, trading as the Belhaven Brewery at Brewery Lane, Dunbar, EH42 1PE, offer brewery tours for sale to consumers through this website.  All  bookings placed through this website will be subject to the terms and conditions set out below. By placing an order you are deemed to have accepted these terms and conditions. Please read and familiarise yourself with them before placing your order.

1. CUSTOMERS

Children under 16 are not permitted on the tour. 16-17 year olds must be accompanied by an adult.  You must be over 18 years of age and capable of entering into a contract and by placing an order you confirm this. You may be required to supply proof of age on request.

2. REPRESENTATION OF PRODUCTS

Belhaven Brewery acknowledges the requirement to supply the goods in accordance with the order placed. Belhaven Brewery reserves the right to alter, without notice, prices of products and conditions of sale before you place an order. Belhaven Brewery reserves the right to withdraw any item from sale without notice.

3. PAYMENT

Full Payment must be made prior to dispatch of your e-ticket(s) , by credit or debit card (we accept all major debit/credit cards, but unfortunately we cannot accept Diners Club or American Express). In the event of non-authorisation of payment by your card issuer we will contact you by telephone or email. We cannot accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information (please see section 9 “Security Policy”).

All prices are shown in Pounds Sterling (£) and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.

The total cost of your order is the price of the products ordered plus delivery charges if applicable.

You confirm that the credit/debit card being used for any transaction is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

4. DELIVERY OF TICKETS

Once your transaction is successfully processed you will receive your tour tickets via email shortly after. If you have not received an email with your tickets after 2 hours from transaction please contact us – it is possible that they are in your junk/spam folder so please check here. You must bring your ticket or e-ticket with you when you attend your tour.

5. CANCELLATION AND RETURNS POLICY

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you receive your e-ticket(s).

To exercise the right to cancel, you must inform us at Belhaven Brewery, Brewery Lane, Dunbar, EH42 1PE  of your decision to cancel this contract by a clear statement. You may use the attached model cancellation form [available here], but this is not obligatory.

If you cancel this contract, we will reimburse to you all payments received from you

We will make the reimbursement without undue delay, and not later than –

14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

6. COMPLAINT HANDLING POLICY

At  Belhaven Brewery we pride ourselves on our high standards of products and services.  If you are not satisfied with your purchase please let us know.  We deal with complaints effectively, in a fair, confidential and speedy manner and aim to respond to all complaints within 5 working days.

7. INTELLECTUAL POLICY

No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs and other material shown on or connected with our website in which intellectual property rights subsist.

8. GOVERNING LAW

These terms shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts. If you have any queries or complaints please contact us at Belhaven Brewery at Brewery Lane, Dunbar, EH42 1PE.

9. LIMITATION OF LIABILITY

We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part unless (i) you have expressly made us aware in writing of the nature and extent of the loss or damage which may suffer in such situation and (ii) we have expressly confirmed in writing that we accept liability for such matters.

Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.

10. SECURITY POLICY

We take your online security very seriously. When you place your order, you are offered the use of an advanced secure server, which encrypts all the information you input before it is sent to us.
Credit card numbers are encrypted both before an order is processed and when stored on our database.
We will comply fully with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.

11. VERIFICATION OF IDENTITY

As part of the measures to verify that your credit, debit or charge card is not being used without your consent and you are over the age of 18, we reserve the right to validate the name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made.
Other than as outlined above, Belhaven Brewery may process your personal data in accordance with our privacy policy.

12. INDEMNITY

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or Personal Information.

13. OUR RIGHTS

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website; and/or
  • Change the Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

14. REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content of this website.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.